Customer Success Associate (100% Non-Voice / Chat Support)
Swiggy (Corporate Team)
Gurugram (On-site / Hybrid)
₹2,80,000 - ₹4,00,000 P.a. + Food Allowances
Posted on April 9, 2026
Job Overview
Role Overview:
Join India's leading food delivery giant! Swiggy is looking for dynamic Customer Success Associates for its premium Non-Voice (Chat & Email) process in Gurugram.
Key Responsibilities:
Provide instant, high-quality resolutions to customer queries via Chat and Email.
Coordinate with delivery partners and restaurant owners to ensure smooth order fulfillment.
Maintain a 95%+ Customer Satisfaction (CSAT) score.
Requirements:
Any Graduate can apply (Freshers welcome).
Excellent written English (grammar and typing speed of 35+ WPM).
Ability to multitask and handle multiple chat windows simultaneously.
Ready to work in a fast-paced environment with rotational shifts.
Join India's leading food delivery giant! Swiggy is looking for dynamic Customer Success Associates for its premium Non-Voice (Chat & Email) process in Gurugram.
Key Responsibilities:
Provide instant, high-quality resolutions to customer queries via Chat and Email.
Coordinate with delivery partners and restaurant owners to ensure smooth order fulfillment.
Maintain a 95%+ Customer Satisfaction (CSAT) score.
Requirements:
Any Graduate can apply (Freshers welcome).
Excellent written English (grammar and typing speed of 35+ WPM).
Ability to multitask and handle multiple chat windows simultaneously.
Ready to work in a fast-paced environment with rotational shifts.