Principal Machine Learning Engineer (L5) – Twilio (Remote, India)
Twilio
Remote (India)
Not Disclosed
Posted on October 23, 2026
Job Overview
About the role
Twilio is a remote-first communications platform used by hundreds of thousands of businesses. In its Customer Memory team, this Principal ML Engineer will build the core AI capabilities that tell any app, channel or AI agent who a customer is and how best to engage them.
What you will do
- Add new features to a fast-growing AI product
- Turn rough ideas into rigorous experiments and deliver results within weeks
- Research the latest methods in LLM orchestration, retrieval and personalisation
- Build ML systems that work reliably at Twilio's scale
- Raise the team's technical bar through mentoring and design reviews
Who can apply
- 10+ years of applied ML or AI experience, owning ambitious systems end to end
- Strong Python and experience building cloud services on AWS, GCP or Azure with real-time or streaming data
- Deep knowledge of production ML, LLM orchestration, embeddings, vector stores and transformer models
- Experience with multi-turn AI agents or user behaviour modelling is a plus
Work from home details
The role is remote and must be based in Karnataka, Tamil Nadu, Telangana, Maharashtra or New Delhi. Occasional travel for team meetings, off-sites or customer visits may be required.
How to apply
Click Apply Now to apply on the official Twilio careers page. Nishulk4U never charges any fee for job applications.
Twilio is a remote-first communications platform used by hundreds of thousands of businesses. In its Customer Memory team, this Principal ML Engineer will build the core AI capabilities that tell any app, channel or AI agent who a customer is and how best to engage them.
What you will do
- Add new features to a fast-growing AI product
- Turn rough ideas into rigorous experiments and deliver results within weeks
- Research the latest methods in LLM orchestration, retrieval and personalisation
- Build ML systems that work reliably at Twilio's scale
- Raise the team's technical bar through mentoring and design reviews
Who can apply
- 10+ years of applied ML or AI experience, owning ambitious systems end to end
- Strong Python and experience building cloud services on AWS, GCP or Azure with real-time or streaming data
- Deep knowledge of production ML, LLM orchestration, embeddings, vector stores and transformer models
- Experience with multi-turn AI agents or user behaviour modelling is a plus
Work from home details
The role is remote and must be based in Karnataka, Tamil Nadu, Telangana, Maharashtra or New Delhi. Occasional travel for team meetings, off-sites or customer visits may be required.
How to apply
Click Apply Now to apply on the official Twilio careers page. Nishulk4U never charges any fee for job applications.