Job Overview

About the role
Twilio provides communication APIs used by hundreds of thousands of businesses and millions of developers, and it follows a remote-first way of working. As a Personalized Support Engineer you join the global team that gives premium technical support to Twilio's top-tier customers, working closely with Technical Account Managers.

What you will do
- Investigate and resolve technical issues for high-value customers across several Twilio products
- Work with customer developers and architects on problems that can have major business impact
- Report reproducible bugs to Product and Engineering through JIRA
- Meet tight response targets (SLAs of 3 hours or less) using a ticketing tool such as Zendesk
- Share customer feedback with internal teams to improve the products

Who can apply
- 2+ years in a customer-facing technical role, ideally supporting REST APIs and cloud solutions
- Fluent written and spoken English
- Strong prioritisation and time management skills
- Telecom (SIP, carrier, PBX), Wireshark or messaging platform experience is a plus

Work from home details
Remote role for people based in Karnataka, Telangana, Delhi, Tamil Nadu or Maharashtra. The shift is 1 PM to 10 PM IST (EMEA hours), five days a week, which may include weekends and holidays. Occasional travel for team meetings is possible.

How to apply
Click Apply Now to apply on the official Twilio careers page. Nishulk4U never charges any fee for job applications.

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